Support
Updated October 18, 2026
Answers to the questions I get most. For anything else, an email is enough.
Frequently asked questions
How much does Paraph cost?
2 € per document, paid when you export. You can also take the week (4.99 € per week) or the year (29.99 € per year), both renewing automatically.
No trial, no hidden subscription: nothing is charged until you confirm a purchase.
How do I sign a PDF I received by email?
- Open the attachment in Mail.
- Tap Share, then choose Paraph.
- Tap Signature, then “Sign here”.
- Tap Export to send back the signed PDF.
How do I cancel my subscription?
In Settings > your name > Subscriptions > Paraph, tap Cancel Subscription. You can also get there from the app: My signatures > Manage my subscription.
Cancel at least 24 hours before the renewal date to avoid being charged. Deleting the app does not cancel the subscription.
How do I get a refund?
Payments go through Apple, which decides on refunds. Request one at reportaproblem.apple.com with your Apple account. If you get stuck, write to me.
I changed iPhone. How do I get my purchases back?
In My signatures, tap Restore my purchases, with the same Apple account. Your signature and initials come back on their own if iCloud sync is on.
Your documents stay on the iPhone where you signed them: export the ones you want to keep before switching devices.
Is my signature legally valid?
Paraph produces a simple electronic signature. In the EU, the eIDAS regulation (article 25) forbids rejecting it solely because it is electronic, but its evidential weight remains that of a simple signature. Rules differ in other countries.
It is commonly used for a lease, a quote or a certificate. For a notarial deed, a loan or any document requiring an advanced or qualified signature, Paraph is not suitable. When in doubt, ask the recipient.
Are my documents sent anywhere?
No. Your PDFs stay on your iPhone and are processed on the device, even offline. They only leave it when you export them yourself, by email, to Files or to another app.
Does the exported PDF carry Paraph branding?
No, never. No watermark, no logo, no mention of the app.
My PDF won't open.
If it is password protected, remove the protection and try again. If it is unreadable, try another file or scan the paper version with Scan a paper.
The initials land in the wrong place.
Tap Edit under the page to move all initials together. Every placed item can be dragged to move it, resized with its handle and deleted with a long press.
A question, a problem?
Write to me, I read every message. If something does not work, include your iPhone model and iOS version.
Email supportaurelien@naelostudio.com